Question
State the distinguishing features of services.
Answer
1. Intangibility: Services are intangible, which means they cannot be seen or touched. Unlike physical products, services are experiences or performances rather than physical objects
2. Cannot be stored: Services cannot be stored or inventoried for future use. Once the opportunity to provide a service is missed, it cannot be reclaimed or sold later.
3. Cannot be standardized: Services often vary from one instance to another. Due to the involvement of human interactions, each service encounter can be different, making it difficult to standardize them.
4. Inseparability from owners: Services are often produced and consumed simultaneously. The production and consumption of services occur in the presence of the customer, and they are inseparable from the service provider.
5. Cannot be seen: Services cannot be visually observed or examined like physical products. They are not visible or tangible in nature.
2. Cannot be stored: Services cannot be stored or inventoried for future use. Once the opportunity to provide a service is missed, it cannot be reclaimed or sold later.
3. Cannot be standardized: Services often vary from one instance to another. Due to the involvement of human interactions, each service encounter can be different, making it difficult to standardize them.
4. Inseparability from owners: Services are often produced and consumed simultaneously. The production and consumption of services occur in the presence of the customer, and they are inseparable from the service provider.
5. Cannot be seen: Services cannot be visually observed or examined like physical products. They are not visible or tangible in nature.
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