Question
State FOUR characteristics of services.
Answer
Services refer to intangible offerings provided by individuals or organizations to meet the needs or desires of customers.
- They are inseparable from those providing them
- Services are highly perishable
- Quality of services cannot be standardized.
- Price paid for services is fore experience but not for ownership.
Characteristics of Services
- They are intangible- They are inseparable from those providing them
- Services are highly perishable
- Quality of services cannot be standardized.
- Price paid for services is fore experience but not for ownership.
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